How cancellations, returns and refunds work for software licenses and hardware orders.
Once a license key has been sent to a customer's email or WhatsApp, that order can no longer be cancelled or refunded. This is because our software licenses activate online, and once a key has been redeemed it is locked to that device and cannot be transferred or reused on another PC.
If you ordered the wrong product by mistake, reach out to us the same day. Our team will check whether the key we issued has been activated. If it's confirmed unused and the order was placed in error, we'll process a full refund.
If a payment goes through but no license key reaches you, we will refund the full amount within 24–48 hours.
Refunds are also issued if the license key we send turns out to be incorrect, or if you run into a genuine activation problem with the key we provided.
Cancellation: You may cancel a hardware order any time before it ships. Once an order has shipped, cancellation is no longer possible. When a cancellation is approved, the full order amount is transferred back to your bank account within 48 hours, and typically reflects in your account within 24–48 hours after that.
Refunds: Cancelled orders are refunded in full within 48 hours, reflecting in your account 24–48 hours later. For a faulty item, we'll first attempt a replacement or repair. A refund is only initiated if we're unable to replace or repair the product within 30 days of receiving it back. If our repair partner rejects the claim, the original (unrepaired) product will be shipped back to you.